Privacy Policy

Privacy Policy

Last Updated: June 26, 2025

1. Introduction

This Privacy Policy explains how Sallovia Jewellery ("we," "our," or "us") collects, uses, and protects your information when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in handling your personal data.

Sallovia Jewellery is the data controller responsible for your personal information.

2. Information We Collect

2.1 Account Information

  • Name, email address, and phone number
  • Encrypted password for your account
  • Billing and shipping addresses

2.2 Order Information

  • Products purchased, quantities, and specifications
  • Payment information (processed securely through Stripe)
  • Order status and delivery details
  • Jewellery sizing and customization preferences

2.3 Appointment Data

  • Appointment dates, times, and service requests
  • Staff assignments and service history

2.4 Technical Information (Security Only)

  • IP address (used for preventing unauthorized access and rate limiting)
  • Browser information (included in security notifications when you log in)
  • Login timestamps and authentication logs

2.5 Communications

  • Email correspondence and customer service interactions
  • Transactional emails (order confirmations, appointment reminders)

3. How We Use Your Information

3.1 Service Delivery

  • Process and fulfill your orders
  • Manage appointments and provide jewellery services
  • Process payments securely through Stripe
  • Send order confirmations and status updates

3.2 Account Security

  • Authenticate your account access
  • Send security notifications for new logins
  • Prevent unauthorized access and fraud
  • Apply rate limiting to protect against attacks

3.3 Customer Support

  • Respond to your inquiries
  • Provide customer service
  • Manage returns and exchanges

4. How We Handle and Disclose Information

We use a small number of trusted service providers to help us operate our business and deliver our services securely.
Your personal data is never sold or shared for marketing purposes.

4.1 Essential Service Providers

  • Stripe – Used solely for secure payment processing. We do not store your card details.
  • Email Delivery (our mail servers) – Used to send transactional emails such as order confirmations and password resets.

4.2 Legal Requirements

We may disclose information only when required by law or when necessary to protect our rights, property, or customers from fraud or illegal activity.

5. Data Security

  • All passwords are encrypted using industry-standard methods
  • Payment information is processed securely through Stripe (we don’t store card numbers)
  • Access to your data is restricted to authorized personnel only
  • We use secure connections (HTTPS) for all data transmission

6. Cookies

We use only essential cookies for:

  • Keeping you logged in securely
  • Managing your shopping cart
  • Ensuring website functionality

You can disable cookies in your browser, but this may affect how the website functions.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access – View your account information and order history
  • Rectify – Modify your profile and preferences
  • Erase – Request deletion of your account
  • Restrict – Limit certain types of data processing
  • Object – Opt out of non-essential communications

To exercise these rights, contact us using the details below.

8. Data Retention

  • Account information: Retained until you delete your account
  • Order history: Retained for business and legal purposes
  • Security logs: Retained for fraud prevention

9. International Transfers

Some of our service providers may process data outside the UK.
When this occurs, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from them.

11. Contact Us

For privacy questions or requests, please contact:

Email: info@salloviajewellery.com
Phone: +44 7777 925169
Address:
Unit 5, 99 Hatton Garden
London EC1N 8NX
United Kingdom

12. Changes to This Policy

We will notify you of any material changes to this Privacy Policy by email or through a notice on our website.

By using our services, you agree to this Privacy Policy.