Privacy Policy

Last Updated: June 26, 2025

1. Introduction

This Privacy Policy explains how Sallovia Jewellery ("we," "our," or "us") collects, uses, and protects your information when you use our website and services.

2. Information We Collect

2.1 Account Information

  • Name, email address, phone number
  • Encrypted password for your account
  • Billing and shipping addresses

    • 2.2 Order Information

  • Products purchased, quantities, and specifications
  • Payment information (processed securely through Stripe)
  • Order status and delivery details
  • jewellery sizing and customization preferences

    • 2.3 Appointment Data

  • Appointment dates, times, and service requests
  • Staff assignments and service history

    • 2.4 Technical Information (Security Only)

  • IP address (for preventing unauthorized access and rate limiting)
  • Browser information (included in security notifications when you log in)
  • Login timestamps and authentication logs

    • 2.5 Communications

  • Email correspondence and customer service interactions
  • Transactional emails (order confirmations, appointment reminders)

    • 3. How We Use Your Information

    3.1 Service Delivery

  • Process and fulfill your orders
  • Manage appointments and provide jewellery services
  • Process payments securely through Stripe
  • Send order confirmations and status updates

    • 3.2 Account Security

  • Authenticate your account access
  • Send security notifications for new logins
  • Prevent unauthorized access and fraud
  • Rate limiting to protect against attacks

    • 3.3 Customer Support

  • Respond to your inquiries
  • Provide customer service
  • Manage returns and exchanges

    • 4. Information Sharing

    We only share your information with:

    4.1 Essential Service Providers

  • **Stripe**: For secure payment processing
  • **UploadThing**: For secure image uploads
  • **Email Service**: For sending transactional emails (order confirmations, etc.)

    • 4.2 Legal Requirements

    We may disclose information when legally required or to protect our business and customers from fraud or illegal activities.

    5. Data Security

    • All passwords are encrypted using industry-standard methods
  • Payment information is processed securely through Stripe (we don't store card numbers)
  • Access to your data is restricted to authorized personnel only
  • We use secure connections (HTTPS) for all data transmission

    • 6. Cookies

    We use only essential cookies for:

  • Keeping you logged in securely
  • Managing your shopping cart
  • Ensuring website functionality

    • You can disable cookies in your browser, but this may affect website functionality.

    7. Your Rights

    • **Access**: View your account information and order history
    • **Update**: Modify your profile and preferences
    • **Delete**: Request deletion of your account
    • **Communication**: Opt out of non-essential communications

    8. Data Retention

    • Account information: Until you delete your account
    • Order history: Retained for business and legal requirements
    • Security logs: Retained for fraud prevention

    9. Contact Us

    For privacy questions or requests:

  • **Email**: info@salloviajewellery.com
  • **Phone**: +44 7777 925169
  • **Address**: Unit 5, 99 Hatton Garden

    • London EC1N 8NX

    United Kingdom

    10. Changes to This Policy

    We will notify you of any material changes to this privacy policy by email or through a notice on our website.

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    By using our services, you agree to this Privacy Policy.