Frequently Asked Questions

Name: Sallovia Jewellery
Address: Unit 5, 99 Hatton Garden, London, London, EC1N 8NX, GB
Telephone: +44-7777-925169
Price range: £££

Find answers to common questions about our jewellery, services, and policies. Can't find what you're looking for? Contact us at info@salloviajewellery.com or +44 7777 925169.

Still Have Questions?

Our expert team is here to help with any questions about our jewellery and services.

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SALLOVIA

Frequently Asked Questions

How do I find my ring size?

What is your resizing policy?

How long does resizing take?

Which rings can be resized?

How do I book an appointment?

Can I reschedule my appointment?

What should I bring to my consultation?

Do you offer virtual consultations?

How long does delivery take?

Can I track my order?

What if my jewellery needs resizing after delivery?

Is my delivery insured?

How does the custom design process work?

How long do custom pieces take?

Can I see my design before it's made?

What deposit is required for custom work?

What payment methods do you accept?

Do you offer payment plans?

How do invoices work?

Are prices inclusive of VAT?

How do I clean my jewellery?

What warranty do you provide?

Do you offer repair services?

How should I store my jewellery?

What is your exchange policy?

How do I exchange an item?

Can I exchange for a different size or style?

Who pays for exchange shipping?

Do I need an account to shop?

How do I reset my password?

How does the wishlist work?

Is my payment information secure?

Still Have Questions?